Thank you for shopping with us! We want to ensure your complete satisfaction with your purchase. In the event that you are not entirely happy with your order, we have developed a return policy to provide you with a hassle-free experience.
Eligibility
1.1. To be eligible for a return, the following conditions must be met:
The item(s) must be unused, undamaged, and in its original packaging.
The return request must be initiated within [number of days] days from the date of delivery.
The item(s) must be eligible for return based on the categories mentioned in
Section 2.
Non-Returnable Items:
The following items are not eligible for return:
Gift cards and downloadable products.
Personalized or customized items.
Return Process:
3.1. Initiating a Return:
To initiate a return, please follow these steps:
Contact our customer support team through returns@talkiedokie.com.
Provide your order details and specify the reason for the return.
Our customer support team will guide you through the return process and provide you with a Return Authorization (RA) number, if applicable.
3.2. Packaging and Shipping:
Pack the item(s) securely in the original packaging, including all accessories and documentation.
Clearly write the RA number on the package.
Ship the item(s) to the address provided by our customer support team. Please note that the return shipping costs are the responsibility of the customer, except in cases where the return is due to a defect or an error on our part.
Refund and Exchange:
4.1. Refund:
Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed using the original payment method, within 10 days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
4.2. Exchange:
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement or issuing a refund, as per your preference.
Final Sale and Clearance Items:
Items purchased from the final sale or clearance section are considered final and cannot be returned or exchanged unless they are damaged or defective upon arrival.
Please note that our return policy may be subject to change without prior notice. It is advisable to review the policy on our website before making a purchase.
If you have any questions or need further assistance regarding our return policy, please contact our customer support team through returns@talkiedokie.com.
Thank you for choosing us as your preferred online shop. We appreciate your business!